Privacy policy

This Privacy Policy (the "Policy") sets out the basis on which WhiteOak online store - White Oak Foodstuff Trading L.L.C and its subsidiaries (collectively "WhiteOak", "we", "us", "our") collects, uses, discloses and protects Personal Information obtained from you when using (the “online store”, “Website”) as well as who will access to it, what are your rights and how you can get in touch with us to exercise these rights or to ask us any questions you might have concerning the protection of your Personal Information. By using the services provided on this Website you expressly agree to be bound by the terms of this Policy and you consent to our collection, usage, sharing of your information (as defined herein) in accordance with the terms of this Policy. If there is any conflict between this Policy and the data protection laws in this country, thens such laws, where applicable, will prevail. We reserve the right to amend, update or replace this Policy anytime without any notice. This Policy is effective from April 15, 2023.

Your information

The type of information we collect from you is either personal to you, or is general in nature:

"Personal Information": WhiteOak may collect, process, and store the following categories of Personal Information when you register as a customer with us online on the Website or over the telephone, update your information, purchase from WhiteOak, participate in surveys for marketing purposes, take part in promotions or send communication to us. Such information may include your name, address, phone number, email address, purchase and transaction history, billing information, interests, and other such 'Personal Information' that may be necessary for order fulfilment or to receive a service. "General Information": We also receive more general information from you because of your visits to, and use of, the Website. This general information does not identify you personally, and can include information such as your IP address, the date and time you access the Website, length of time you spend on the Website, your browsing history (recorded by the text and graphics files that compose that page), the Internet address of the website from which you linked directly to our Website, and other such 'General Information'.

Collecting information

Most of our services in this Website can be used without giving us any information. However, by using our website, such as when you contact us through the Website or make use of certain services from us such as enquiring about our products, buying our products, or entering our promotions (whether through the Website, over the telephone), you accept that we may collect and use your Personal Information for various purposes, including such as those mentioned above as well as to:

  • manage your account and your access to the platform.
  • To communicate with you and to respond to your queries or requests.
  • To provide, deliver and improve our services, products, offers and our website.
  • To keep internal records
  • To communicate with you if you have ordered or purchased products from us.
  • To perform statistical and data analyses to monitor the quality and operational excellence of our services and products.
  • To contact you for market research purposes
  • To provide you or notify you about new products, promotions, special offers and other information.
  • To customize your experience on the Website
  • To comply with our legal and regulatory obligations

We may have to collect and process your Personal Information where necessary for the performance of the services to which You have requested as well as for WhiteOak’s legitimate interests except where such interests are overridden by your interests or fundamental rights.

Regarding General Information, by using our website, you accept that we may use that information:

  • to help us make our website more useful to visitors, such as assessing what information is of most and least interest to visitors.
  • to determine the Website’s technical design specifications
  • to identify the system performance or problem areas
  • to track activity on the Website, prepare reports, assess trends, and otherwise monitoring the way in which the Website is being used – none of which would be in a way that personally identifies any users.

This information is not shared with anyone beyond the support staff for this Website, except when required by law enforcement investigation, and is used only as a source of anonymous statistical information.

Non-disclosure of collected information.

We will not share, sell, or rent your Personal Information or General Information in any other manner to any third parties except:

  • when we have your permission; or
  • if required to do so by law or any governing authority; or
  • to protect the rights, property, or safety of WhiteOak, our customers or others; and
  • it is necessary to enable us to perform services requested by you.


Keeping your information secure and preventing unauthorized access is of utmost priority to us, and we take all steps reasonably necessary to protect your Personal Information against any unauthorized access, use, alteration, disclosure, or destruction. Whist we have put in place physical, electronic, and managerial procedures to secure and safeguard your Personal Information and General Information, we will not be held responsible for any unauthorized access by third parties, and we cannot guarantee that the Personal Information and General Information provided by you or that is transmitted via this Website or by e-mail is totally secure and safe.


In addition to the Personal Information and General Information that we collect through the Website, the Website uses cookies, and you hereby consent to this use. Cookies are files that store information on your hard drive that allow our website to recognize you, track new users and to record session information. Most browsers are automatically set to accept cookies but if you choose you can disable the cookies from your browser.

Links to third party websites

As a service to our users, our website may provide hyperlinks to other third-party websites not within our control. We cannot be responsible or liable for the content of such websites and we advise you to exercise caution and review and understand the privacy policy of such websites before providing them your Personal Information.

Applicable law and jurisdiction

This Policy as well as your access to our website is subject to and governed by the laws of United Arab Emirates as applied in the Emirate of Dubai without giving effect to conflicts of law principles thereof. Any dispute regarding this Policy or our handling of your Personal Information and General Information is subject to the exclusive jurisdiction of the Courts in Dubai.

Contact us.

You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies as well as update any out-of-date information.

In some circumstances, you have the right to request the erasure of your personal information or a restriction of its use.

You have the right to object to us processing your personal information in some cases. You can ask us to stop sending you direct marketing communications at any time (however please note that we may continue to send you service-related (i.e., non-marketing) communications, such as transactional updates on your order status).

You may unsubscribe from marketing communications at any time by e-mailing the address below or by choosing your preferred method of communication in the Preference Centre under your Account on the Website or by clicking on the ‘unsubscribe’ link in any WhiteOak marketing e-mails.

To exercise the rights mentioned above, you can send your requests, queries, complaints, or recommendations in reference to this Policy by sending an email to the following email address or please contact us at the following, and we will endeavour to respond to you promptly.

White Oak Foodstuff Trading L.L.C, P.O. Box 900185, Dubai, United Arab Emirates.